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Amadeus Launches New HotSOS Experience to Help Hotels Improve Operational Efficiency


The hospitality industry has adapted at record speed during the COVID-19 crisis, adopting new cleaning protocols and processes as part of its response. Now that restrictions are changing and travel resumes in some areas, hotels continue to face challenges such as labor shortages, rising operating costs and changing guest expectations.

In response to this, Amadeus launched a new experiment for its leading service optimization solution, HotSOS. The new interface displays a holistic view of hotel performance, making it easier for hoteliers to analyze reports and key data points with dynamic operational dashboards, workforce performance metrics work and customer approval request functionalities.

The redesign makes it easier for teams to prioritize service orders, from housekeeping to maintenance, in one place. Prioritizing needs is crucial to ensure that customer demands are met. In a downsizing environment, managers need to know which task to focus on first and that the right people are in the right place at the right time, enabling faster response times with open communication between managers and team members. the team. The HotSOS solution provides hoteliers with critical data specific to their hotel operation and guest profiles, so they can easily identify areas for improvement and ensure a memorable guest experience.

Another evolution of the solution is the faster onboarding of employees. The intuitive web-based experience offers a new deployment model focused on flexible training with a dynamic ‘guidance tool’ and online training materials, allowing users to quickly access the information they need to respond. to usage questions, further enhanced with a regular series of webinars held throughout the year. This means that while hoteliers can still access Amadeus customer support for questions, they don’t have to rely on a service commitment and can instead use tools built into the solution to guide and support. optimal use by new team members and provide callbacks as the industry continues to adapt.

Amadeus’ focus on research and development has enabled increased automation within the solution, which enables faster changes to business processes. With recurring webinars and team support, hoteliers can be nimble and flexible when it comes to changing the demands of their hotel operations.

The main advantages include:

  • New web-based accessibility offering easy-to-use navigation, enhanced functionality and an intuitive, modern user interface designed for the future of hospitality operations
  • Efficient workflow management and work prioritization
  • Improvements in staff integration processes
  • Deployment models designed for flexibility, including new online solution guidance, also supported by optional webinar training
  • Improved staff engagement with a focus on capacity building
  • Ability to analyze forecast schedules and workforce performance with newly enhanced planning and calendar viewing capabilities
  • Greater flexibility and adaptability to business rules or processes
  • Security protocol improvements
  • Extensive value of solution capabilities with a growing partner network of over 120 integrations ranging from inventory and PMS systems to customer-facing applications

Dan O’Keefe, SVP Hotel IT Solutions, Hospitality, Amadeus said, “The new HotSOS experience is designed to solve the real business problems of today’s hotels. Understanding the staffing challenges hotels face, retaining and attracting staff is crucial in this new operating environment where guest satisfaction is key to measuring success. With streamlined training options, hoteliers can be confident that new staff can use system features quickly and efficiently, while giving their existing staff the right tools and technology to do their jobs more efficiently and continue to grow. their own skills. . “

O’Keefe continued: “During the pandemic, we continued to invest in innovation because we consider it a priority for our customers. HotSOS enhancements will continue to help hoteliers improve their operational efficiency, which ultimately will have a positive impact on the overall guest experience. This new solution is a question of flexibility in an increasingly fluid environment. It is designed to solve the problems hotels face today, as well as those they will face tomorrow.

About Amadeus

Amadeus offers more personalized and authentic travel experiences. Our solutions are designed to enrich every step of the traveller’s journey and help hotel providers acquire, serve and retain customers by driving demand profitably and converting them into loyal fans.

With over 30 years of experience, we design open, cutting-edge software to deliver the most efficient, reliable, and trusted systems to our customers. With experts in over 175 countries, we have a deep understanding of the hospitality industry and a desire to empower our hotel partners to create memorable guest experiences.

To learn more about Amadeus, visit www.amadeus-hospitality.com.

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