Harry Khaira has been general manager of the Clarion Hotel & Suites Winnipeg — a Choice Hotels property — for four years. Opened in 2000, the property has 139 rooms, ample meeting and event space, a spa, and additional amenities. For the majority of its 20 years in business, Clarion staff have used paper credit card authorization forms to collect payment from customers. But in recent years, Khaira and her team have started looking for a better solution.
“We used to send paper or PDF credit card authorization forms to our customers via fax or email,” Khaira said. “However, we realized at some point that there had to be a better way to manage sensitive customer information than paper forms, which can be easily stolen or misused,” he continued. “Chargebacks and fraud were also significant issues for us, as people can feel quite cheeky when faced with a hard-to-verify paper form than a secure digital solution.
After a brief discussion of options, it didn’t take long before the Clarion Hotel & Suites Winnipeg management team decided to work with Canary Technologies‘ PCI Compliant Digital permissions solution to collect sensitive credit card information.
An Approved Choice Hotels provider for digital permissions
“The fact that Canary is an approved provider of Choice Hotels is the main reason we decided to look into the platform’s digital authorization solution,” Khaira said. “But we knew it was exactly what we needed when the Canary team demonstrated how easy the system was to use and how we could increase security by subjecting the cardholder to anti-fraud checks. “, he continued.
Seeing digital authorization solutions in action, the team at Clarion in Winnipeg decided Canary offered the right path to modernizing their credit card authorization and payment collection process.
Simplified credit card authorizations with Canary
Khaira and the Clarion Winnipeg team were delighted to find that Canary’s digital permissions solution was indeed as easy to implement as the Canary team had described. In total, deploying the solution and training staff took less than 30 minutes.
Additionally, Khaira and her team found it much easier to track the status of payments once the hotel moved to a digital permissions solution.
“Before Canary, we did a lot of guest hunting to make sure we had the right information on file before they arrived at the hotel. More than once we had a guest and we didn’t didn’t have the credit card on file,” Khaira said. “Once we switched to using digital authorizations, that problem completely stopped and we can now easily track authorizations and send reminders to customers via the Canary platform.”
A noticeable reduction in chargebacks and fraud
Khaira cited chargebacks and fraud as one of the main reasons his property wanted to move away from paper credit card authorization forms.
“Fraud was an ongoing issue for us prior to Canary’s implementation on our property,” Khaira said. “Since we started using digital authorizations, we’ve experienced a lot less chargebacks and fraud and I think that’s because we now have a more secure solution. People are a lot less inclined to try to commit fraud when they realize we can verify their information quickly and easily,” he continued.
The Clarion Hotel & Suites Winnipeg achieved all of its goals by moving from paper-based credit card authorization forms to Canary’s secure online solution. Fraud and chargebacks are down, security is improved, and the team is more efficient than ever at collecting payment information.
When asked if he would recommend Canary to other Choice hotels and mid-range properties, General Manager Khaira agreed wholeheartedly.
“I would absolutely recommend Canary, especially to other Choice Hotels properties,” he said. “This is an incredibly helpful solution that has helped us avoid so many headaches and manage our hotel more easily. Every type of accommodation property can benefit from a solution like this.
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