Home Hotel service INK Hotel signs a contract with HITEK for the Flexi-Guest application

INK Hotel signs a contract with HITEK for the Flexi-Guest application


Dubai-based INK Hotel has signed an agreement with HITEK, part of leading smart and green facility management (FM) group Farnek, based in the United Arab Emirates, to use its revolutionary hospitality application, Flexi- Guest, which will digitize the hotel guest journey from initial booking to departure.

The app, which was developed in-house by HITEK, will interface with the hotel’s Property Management System (PMS), offering guests a range of services from uploading travel documents, such as certificates vaccinations, ordering a car on arrival, room service and laundry. . The hotel app can also send automated e-mail updates and alerts to the guest, as well as e-check-in documents, e-bills, and e-receipts, all in one convenient space.

“One of the key drivers for adopting Flexi-Guest is that it can interface with our property management system and point-of-sale terminals, providing a seamless process from ordering to delivery and ultimately to the client file,” said Judit Toth, Managing Director. from the INK hotel.

“Flexi-Guest supports our main strategic operational objectives. First and foremost, it provides an enhanced customer experience, providing a seamless pre-arrival and check-in process, which will appeal to our customers.

“During their stay, they can order room service, laundry, ask for late departures, bills or even order a car to get to the airport. And because the app handles secure online payments, customers can pay their bills without going to the front desk to pay.

“The advantages of the hotel are clear. We are operating more cost-effectively, with the added benefit of generating additional revenue through room service and e-concierge services,” Toth added.

INK is a dynamic, technology-driven brand developed by Vivere Hospitality, a Dubai-based hotel management company and is aimed at tech-savvy Millennials and Zoomers. Opened earlier this year and located in the riverside community of Al Jaddaf, the INK Hotel is a boutique property with 63 rooms, a restaurant, a Bistro by INK, a cafe-bar – INKSPRESSO as well as a rooftop pool and pop-up gym.

HITEK has successfully completed a six-month pilot project of the app, at Expo Village, managing reservation, concierge, reception and housekeeping services, for the 2,273 apartments located at Expo 2022 .

“Another outstanding aspect of Flexi-Guest is the durability feature. The app can estimate the carbon emissions generated by any guest during their stay and provide a cost if the guest wishes to offset their carbon footprint,” commented Javeria Aijaz, Managing Director of HITEK.

The INK Hotel already has impressive green credentials. He has installed solar panels on the roof, uses organic soap and shower gel and room key cards. Staff uniforms are made from sustainable materials and there is a zero plastic policy, using refillable glass water bottles.

“We are also considering adding Farnek’s Hotel Optimizer software, which can record, analyze and compare our energy and water consumption, as well as waste generation, which will support our ambitions to operate more sustainably and to limit our impact on the environment,” said Tôt.

In addition, Farnek is also a preferred partner and auditor for Green Globe, the global sustainability accreditation system based on internationally accepted criteria for the sustainable operation and management of travel and tourism businesses.


For more information, log on to www.hitekservices.com


HITEK Services is part of the Farnek Group, a leading industry expert with over 40 years of technical expertise and operational experience in facilities management, hospitality and technology infrastructure. Our wide range of intelligent applications are the result of the people, processes and technology that enable our customers to achieve digital, business and technology transformation. Our solutions aim to complement leaner and more sustainable operational processes that increase productivity and reduce energy consumption.

Any FM company wishing to adapt the power of digitization can contact HITEK Services on [email protected]

About INK Hotel

The INK Hotel is a 4-star boutique hotel located in the heart of Al Jaddaf, within the Jaddaf Waterfront community overlooking Dubai Creek. It opened on January 17, 2022 and is managed by Vivere Hospitality, a Dubai-based hotel management company that provides effective operational, tactical and strategic solutions to hospitality businesses.

The 5-story hotel is a fun, hip and quirky property with a distinctive vibe focused on sustainability and a commitment to honing hospitality excellence in the region. Sleek and contemporary design is integrated throughout the hotel to showcase it as one of Dubai’s city highlights. The INK Hotel is intimate with 63 rooms, creating a comfortable ambience where guests can feel free to be themselves and reach their full potential.

Website and social networks:
Website: https://inkhotel.me/
Instagram: https://www.instagram.com/ink.uae/

About Farnek:

Farnek is the leading provider of sustainable, technology-driven facilities management services in the United Arab Emirates. Established in the United Arab Emirates since 1980, Farnek Services LLC is an independent Swiss-based total facilities management company. With a skilled workforce of over 8,000 employees, Farnek provides professional facilities management services across multiple industries: aviation, hospitality, banking, retail, telecommunications, residential, commercial, infrastructure, government, education, leisure and entertainment.

For media inquiries about Farnek, please contact:
General director
Email: [email protected]
Office 3208, indigo icon tower
Group F, Jumeirah Lakes Towers
PO Box 502701 | Dubai, United Arab Emirates
Website: www.shamalcomms.com