Home Hotel service Jalan-Kalrock Consortium Selects IBS Software to Power Passenger Service, Reservation and Loyalty Systems for Jet Airways

Jalan-Kalrock Consortium Selects IBS Software to Power Passenger Service, Reservation and Loyalty Systems for Jet Airways


DUBAIWATER, August 5, 2022 /PRNewswire/ — The Jalan-Kalrock consortium has selected IBS Software to relaunch Jet Airways. This selection will provide a range of technology platforms to support Jet Airways’ relaunch as a people-focused airline in the digital age. As a technology partner, IBS Software will provide industry-leading capabilities in Passenger Service Systems (PSS) encompassing reservations, inventory and revenue management, departure control system, loyalty management, as well as ‘a next-generation website and mobile app, designed to optimize the overall passenger and retail experience.

Jet Airways set to restart commercial operations in September 2022.

“Jet Airways returns determined to take technology, services and the customer experience to a new level. Technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics down by tackling the recurring issues in the customer journey, both online and at airports, while addressing common issues faced by airline staff,” said Sanjiv KapoorCEO of Jet Airways. “In IBS Software, we have found an ideal partner with the experience and expertise required to provide the technology platforms and collaboration that will help us deliver on our promise to bring an even better Jet Airways back to those who eagerly await. its relaunch, as we enter an exciting new era for the airline.”

“Jet Airways is one of india beloved airlines and it is an absolute privilege to play a part in its much anticipated relaunch. Air passengers in India not only will they reunite with a hugely popular brand, but they will also benefit from Jet Airways’ vision to use cutting-edge technology to become a people-centric, customer-focused airline updated for the digital age,” said Anand KrishnanCEO, IBS software. “Jet Airways is committed to putting technology at the heart of all its operations, and we are delighted to partner with their visionary team to continue changing the face of the airline experience by India and beyond.”

For more information on IBS Software’s suite of cloud-based SaaS technology platforms designed to help airlines digitally transform, visit www.ibsplc.com.

About IBS Software

IBS Software is a leading provider of SaaS solutions for the travel industry globally, managing mission-critical operations for customers in the aviation, travel and cruise, and hospitality industries. IBS Software’s solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air cargo management. IBS Software also operates a real-time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality businesses and channels. For the travel and cruise industry, IBS provides a complete customer-centric digital platform that covers online and onboard onshore solutions, and IBS provides logistics solutions for the energy and resources industry. . IBS Software is a Blackstone portfolio company and operates from 15 offices around the world. Further information is available at https://www.ibsplc.com/.

About Jet Airways

Launched in 1993, Jet Airways has become synonymous with premium air travel for discerning travelers in India. Before suspending its operations in April 2019Jet Airways has flown to over 65 destinations in India and around the world with 124 narrow-body and wide-body aircraft.

Jet Airways is being relaunched under the Insolvency and Bankruptcy Code, in accordance with the resolution plan approved by the National Company Law Tribunal (NCLT) of the Jalan-Kalrock Consortium. In a first in Indian aviation history, an airline is being relaunched under its own name after being grounded for a long period.

Well capitalized and led by seasoned industry professionals, Jet Airways in its new avatar will be india the most people-focused and user-friendly airline, updated for the digital age. It will be a “smart” full-service carrier with a two-class cabin configuration, including a business class cabin designed to global standards and an advanced next-generation economy class that offers today’s customers today what they appreciate the most.

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