Home Hotel industry Number of employees leaving the hospitality industry

Number of employees leaving the hospitality industry


Data from workforce management firm Fourth revealed that 8.3% of the workforce left the sector between August and September – the highest percentage since 15.6 left % of people in March 2020.

Split across hospitality industry segments, pubs saw 10.8% of workers leave while 9.8% of restaurant team members quit and the rate was 8.1% for restaurants to fast service while for hotels the departure rate was slightly lower at 6.5%. .

Information extracted from a database of more than 700 companies in the pubs, bars, hotels and restaurants sector also revealed that pubs have fewer workers (down 4.4%) than a year ago .

Additionally, pub workers aged 23 and over earn an average of £10.12 an hour compared to their restaurant counterparts, who earn £9.98.

Fourth’s research also looked at how the nature of the hospitality workforce has continued to change to reflect societal changes.

Data analysis

British workers make up just over half (55.5%) of the workforce, which has remained stable throughout this year.

However, there continues to be a shift between EU and non-EU workers, as in July last year non-EU workers accounted for more than a tenth (12.7%) of workers.

This figure rose to a fifth (20.1%) in September. Over the same period, EU workers fell from over a third (35.9%) of the workforce to just under a quarter (24.3%).

In September, one in four newcomers (25.7%) to the hospitality sector came from a non-European background and 14.1% came from the EU, while the remaining 60.1% were British .

The fourth EMEA Managing Director, Sébastien Sepierre, said: “The latest data from the Fourth Report on the Face of Hospitality shows that the industry is in a precarious position.

“While headcount and collective hours worked remain strong, this comes against a backdrop of inflation at its highest level in four decades, a cost of living crisis, rising fuel prices and a naturally cautious consumer base, all of which makes it much more difficult to turn a profit than a year ago.

“The greatest asset of any successful hospitality business is a committed and talented team, which is why recruitment and retention are so vital.”

Focus on retention

Sepierre pointed out that there are currently as many people starting a job as leaving in the sector.

He added: “It is now essential that operators focus on retention and that the resulting recruits can see the benefits and rewards of a long-term career in hospitality offers.

“If not, they are faced with the prospect of continuous recruitment rather than the consolidation of teams to move their business forward.

“Technology has an important function here by helping to drive processes that enable employers to effectively hire, onboard, engage and retain team members.”