Home Hotel management RedDoorz will improve the customer experience with Haptik

RedDoorz will improve the customer experience with Haptik


Jakarta, Indonesia–(BUSINESS WIRE)–Jio Haptik Technologies Limited, one of the world’s leading conversational AI companies, today announced that RedDoorz, Southeast Asia’s largest hotel booking and management platform, has chosen Haptik to improve its customer experience. RedDoorz aims to provide personalized customer support to its Southeast Asian customers by launching Haptik’s multilingual service AI chatbot on its website, mobile apps and the latest messaging channels such as WhatsApp and Facebook Messenger.

Anila Rao, VP-APAC, Haptik, says: “RedDoorz was a pioneer in the hospitality industry in Southeast Asia. Haptik will use its extensive expertise and experience working with global hotel brands to create a world-class chatbot for RedDoorz to achieve its goal of improving guest experience.

Haptik powers conversations that drive user engagement and provide on-demand support. With Haptik, RedDoorz plans to improve customer query resolution by increasing first resolution and reducing average customer handle time for support queries in English, Bahasa Indonesian, and Tagalog.

Shanketh Ragunath, Product Manager for CX, RedDoorz, adds: “We were looking for an AI chatbot provider to provide faster response to our customers and keep up with our growing business. We have evaluated various vendors around the world for their capabilities and affordability. Haptik demonstrated good natural language understanding and quick responses in our languages ​​of interest. Their prices are affordable and transparent, and their team is very friendly. We hope to build a fruitful partnership with Haptik.”

On Haptic: Haptik is one of the largest conversational AI companies in the world. With over 200 customers worldwide and over 4 billion chat interactions processed, Haptik brings the best of conversational AI to Southeast Asia. Part of the $65 billion internet conglomerate Reliance Jio Platforms, Haptik intelligent virtual assistants enable brands to increase their CSAT and NPS and drive revenue. Haptik’s major customers and partners include StarHub, MyRepublic, Zurich Insurance, Vantage FX, Disney+ Hotstar, JioMart, CEAT, Upstox, and Whirlpool, among others.

On RedDoorz: RedDoorz is Southeast Asia’s largest and fastest growing technology-driven hospitality brand. Its vision is to enable people to travel more and to provide affordable and reliable stays in all major cities and destinations in the region. Founded in 2015, it manages over 1,500 properties in 100 cities in Singapore, Indonesia, Vietnam and the Philippines.