Home Hotel service Saber Acquires Nuvola to Enhance its Hotel Service and Guest Engagement Platform Capabilities |

Saber Acquires Nuvola to Enhance its Hotel Service and Guest Engagement Platform Capabilities |

Leveraging Nuvola’s solutions, Saber plans to advance its hotel retail and merchandising strategy while further expanding its hotel properties and operating capabilities.

By HTN Staff – 5.9.2022

Travel software and technology provider Saber Corporation has acquired Nuvola, a leading provider of hotel service optimization and guest engagement software for hoteliers worldwide. The transaction includes Nuvola technology and guest activation software as well as the integration of Nuvola employees with Saber. Terms of the agreement were not released.

Based at southlake, Texas, Saber serves customers in more than 160 countries around the world and manages more than $260 billion value of worldwide travel expenditure annually.

Saber has increasingly focused on expanding its technology platform for hotels in recent years, leading with its central reservations system SynXis, through which hotels can integrate their websites to accept reservations. The solution helps hotels eliminate reservation data discrepancies. Last September, the company launched its SynXis Property Hub, a cloud-native property management system. With release, Saber launch customers have implemented SynXis Property Hub at more than 450 properties, including more than 90 select-service Wyndham Hotels & Resorts properties in North America.

With SynXis Property Hub, content, pricing and availability, and flexible workflows are stored in one place. This aims to improve the guest experience during the stay, allowing hoteliers to create a cohesive brand experience. Its intuitive design also reduces the time it takes to perform routine tasks and speeds up the employee onboarding process.

Founded in 2013 and based in Mountain View, California, Nuvola was designed to equip hotels with intuitive and scalable cloud solutions including task management capabilities, messaging and concierge services, and advanced housekeeping management solutions. “Nuvola was developed with the specific intent of making the operating process easier by offering a fully customizable program to meet the unique needs of each hotel partner,” Juan Carlos Abellofounder and CEO of Nuvola, said Hotel Technology News in a Spotlight interview. “By offering a single-destination optimization platform that easily integrates into the daily operations of each hotel, we are able to successfully bridge the communication gap between hotel staff, as well as with their customers, providing a better experience for everyone.”

Billing itself as a hotel service optimization and guest engagement software platform, the company offers a one-stop, cloud-based optimization solution that the company says provides “intuitive software to improve all aspects of a hotel’s operations, including guest services, housekeeping, maintenance, green initiatives and guest engagement.These pillars focused on overall service optimization are reinforced by first-hand understanding of Nuvola of daily hotel operations and strong reporting capabilities, keeping your staff in sync, developing accountability and improving the guest journey throughout their stay.

Last September, the company unveiled Nuvola 5.0, a system-wide upgrade that includes a new user interface and user experience to increase functionality and intuitive functionality. Advanced search shortcuts and filters are now available to create more direct access to information through minimized clicks. Nuvola 5.0 introduced Insights, an AI-powered product providing users with real-time metrics related to customer preferences, asset management, and staff performance history when they complete an activity. Insights summarizes the latest data to provide the user with an accurate overview of room status, guest profile and staff activity without the need to search through different modules to locate this information.

Leveraging Nuvola’s solutions, Saber plans to advance its hotel retail and merchandising strategy while further expanding its hotel properties and operating capabilities. According to a company press release, Nuvola’s capabilities will help address the on-site fulfillment challenges that are created when hoteliers offer an expanded variety of accessories and attributes. The company believes that solving this critical need will allow hoteliers to expand their offerings through Saber’s comprehensive retail, merchandising and fulfillment capabilities.

“Our vision for the future of hotel retail goes beyond the current industry focus on selling the room with a limited set of accessories,” said Scott Wilson, president of Saber Hospitality Solutions, in a press release. “Hoteliers today need new retail strategies and solutions to help them deliver memorable and meaningful experiences to their guests. Leveraging Nuvola’s capabilities will help us deliver the “last mile” in the retail process, enabling our customers to create and, most importantly, realize differentiated customer experiences. »

“Together, we will be able to deliver increased benefits to hoteliers not only in operations, but also in retail,” said Abello in a press release. “Current standalone Nuvola offerings will continue to improve property efficiencies for hoteliers. More importantly, integrating Nuvola’s capabilities into Saber’s existing retail and property management solutions will open up new opportunities for hoteliers to deliver a differentiated and seamless guest experience.