When the Sunseeker Resort Port of Charlotte opens in 2023, Maestro PMS will be there to handle all of its guest’s needs, from booking to check-out and beyond. The 785-room resort (including 189 Signature Sunsuites™) will occupy more than 22 waterfront acres adjacent to the Peace River on Florida’s Gulf Coast. As a preferred browser-based and on-premises cloud Property management system for independent hotels, luxury resorts, conference centers, vacation rentals and multi-ownership groups, Maestro will equip the luxury resort with operating modules to streamline the Front Office, Activities, Spa, Memberships and the Marina, as well as mobile units to support online pre-registration, Spa registration forms and spa supplier schedule.
“Maestro immediately stood out as a business partner rather than a supplier,” said Paul Berry, vice president of hotel operations, sales and marketing at Sunseeker Resort Charlotte Harbor. “This was critical in the selection process, as we were looking for a technology company that will grow and develop with us based on the needs of our customers and our business. Maestro has the PMS functionality we need in a complete, cloud-hosted platform, as well as access to contactless mobile tools for customers. Their ability to improve their product, develop new features and create new integrations that match our requirements will help us stand out operationally as one of the best hotels in the country.
Megaresort with memorable experiences
Sunseeker Resort Charlotte Harbor is the premier resort property of Sunseeker Resorts, a wholly owned subsidiary of Allegiant Travel Company. The property will include 60,000 square feet of meeting and conference space, 20 total restaurants and bars, two swimming pools, and retail outlets located along a scenic harbor promenade. A state-of-the-art fitness center and spa will be located on the third floor of the resort’s main tower. In addition to its prime waterfront location, Sunseeker Resort Charlotte Harbor will feature a world-class 18-hole golf course exclusive to hotel guests.
Maestro President Warren Dehan said one of the biggest challenges with opening a hotel in 2023 is the amount of technology required – from infrastructure and networking to more than 50 systems and triple that number in software integrations. Maestro has worked closely with Sunseeker Resort to move data faster and more efficiently through these channels, as well as to meet their unique custom needs through its extensive collection of APIs.
When the property opens, Maestro PMS will have interfaces with 21 peripheral property technologies, including GDS, Revenue Management, Sales and Catering, Point of Sale (f&b, retail, golf), Parking (gates, valet), Guest Services Requests , Door Locks , Energy Management, PBX/Voicemail/Call Accounting, In-Room Entertainment, High Speed Internet Access, Housekeeping, Credit Card, Guest Surveys, Kiosk, Mobile App and Back-End Accounting office.
“Maestro is delighted to have been selected as PMS of choice for Florida’s largest planned resort on the Gulf Coast,” Dehan said. “We are always ready to go the extra mile for our customers and customize our features to meet the distinct needs of our customers to meet their standards, loyalty and reporting needs. When this property opens next year, it will truly be “the place” to sip, dip, play and stay.”
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