“This is how Test & Go program passengers are treated at Suvarnabhumi Airport,” said Atichan, also known as “Au Spin9”.
“No one could go anywhere, they were just queuing. Hotel staff shouted the names of their hotels until they lost their voices and shook their heads in despair.
When passengers complained, hotel staff told them to take their complaints to airport authorities, he added.
“It became a hotel logo hunting game. Everything is organized randomly instead of alphabetically. There is no directory guiding passengers. A counter handles as many hotel reservations as it wants until the hotel logos are thrown on the floor. When passengers find their counter, they have to join long queues because one person is dealing with customers from many hotels,” said Atichan.
The post was widely liked and shared by netizens, some of whom said they had suffered similar experiences to Suvarnabhumi.
Responding to the public outcry, Kittiphong said the airport would increase the number of service counters at the meeting point from 8 to 17. It would also open an additional baggage carousel for each flight to increase passenger flow.
“In addition, we will make hotel signs easier to find by arranging them alphabetically,” he said, adding that hotels have been asked to provide adequate staffing to meet the growing number of passengers.