Home Hotel service Tiktok hotel employee reveals one question he wants customers to stop asking

Tiktok hotel employee reveals one question he wants customers to stop asking

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Andrea DiBruno’s Tiktok has received over 12,200 views. Photo / Supplied

A hotel employee revealed the annoying thing that he always has to explain to customers who check in.

In a recent TikTok video, Andréa DiBruno explained why hotel guests shouldn’t worry about a particular charge on their credit card.

The video was made in response to a question asked by another Tiktok user: “If you work in customer service, what’s the one thing you never thought you would have to explain to an adult?” “

DiBruno said hotel workers often had to explain why guests were required to hand in their credit or debit cards to reception upon arrival.

“This goes to all of my hotel employees, especially the front desk,” DiBruno said.

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“When you check-in at the hotel, the front desk agent will ask for your ID and your credit or debit card.

“We will make a transaction with your card. We will authorize your payment, not the debit.”

Yes, said DiBruno, there is a difference. An authorization is a temporary hold, often referred to as an “ancillary”, which she says can range from $ 50 to $ 100.

“Accessories mean if you break it you buy it. You’re going to get it back. We don’t charge for it. Take a few business days but you will get it back.

“Stop yelling at us when we ask for your card.”

The video has been viewed over 12,200 times and many viewers have commented in favor of DiBruno’s experience.

One user wrote: “Omg, I’m so sick of explaining this to people.”

“I’m so sick of explaining this to customers… like how many hotels have you stayed in because you should know by now,” another wrote.

One person suggested rehearsing the Tiktok when checking in at the hotel.

Although DiBruno is from Philadelphia, hotels in New Zealand follow the same protocol; charging an “incidental fee” to secure online bookings and cover any damages.


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