Home Hotel industry Visit Franklin adds three new employees and promotes three others

Visit Franklin adds three new employees and promotes three others

photos of Visit Franklin

Visit Franklin has added three new staff members and promoted three more team members. Joining the staff are Felecia West as Director of Visitor Experience and Retail, Katie Murdock as Director of Marketing and Deborah Corey as Administrative Assistant. Stacey Garcia has been promoted to Senior Director of Finance and Administration, Heather Doleshel has been elevated to Head of Stakeholder Engagement and Jenna Townsend is now Head of Sales and Service.

“We are thrilled with each of the new additions to the Visit Franklin team and proud to recognize the hard work of these deserving staff members,” said Maureen Haley Thornton, President and CEO of Visit Franklin.

Garcia has managed all aspects of accounting and record keeping in addition to administering employee benefits and retirement programs for the organization since 2016. During that time, she has identified many processes cost reductions and streamlined internal processes that made the organization a more efficient whole. As Senior Director of Finance and Administration, Garcia will continue to fulfill these responsibilities, in addition to developing the organization’s ability to interpret and forecast hotel and revenue data.

In five years with Visit Franklin, Doleshel has moved from office manager to this new role of Stakeholder Engagement Manager, showing a natural ability to connect Visit Franklin’s services with hotel partners. As Stakeholder Engagement Manager, Doleshel, who is already active throughout the Williamson County community, will actively seek collaborations and opportunities for hotel partners. She will oversee opportunities to provide resources and engage the community through opportunities such as Visit Franklin’s popular Ambassador Program and internships.

Townsend joined Visit Franklin in 2019, where she served as a liaison between event planners, local hotel partners and Visit Franklin to help coordinate meetings and event services. In his new role as Head of Sales and Services, Townsend will expand the services offered to meeting and event planners, ensuring that groups traveling to Williamson County have a high-quality experience.

“Stacey, Heather and Jenna have each brought a lot to this organization,” added Thornton. “We are proud to see each of them take these next steps and know they will all have a huge impact on our local hospitality industry.”

the retail experience of the Visitor Center located in downtown Franklin, as well as the development of new trails and enhanced experiences throughout Williamson County for visitor enjoyment. West comes to Visit Franklin from some of the biggest names in golf. Including stops on the island of Maui at the famous Kapalua Plantation & Bay courses and managing a portfolio of professional shops at 10 Troon golf courses. Felecia’s experience was then recruited to one of Tennessee’s top new golf clubs, where she fell in love with the area.

Corey comes to Visit Franklin as the organization’s new administrative assistant. She spent her early career as a legal administrative assistant for Vanguard Health Systems and legal assistant for Community Health Systems. Most recently, she served as Executive Assistant to the President of Fresenius Medical Care.

Thorton added: “The new team members join a mix of experience both inside and outside the hospitality industry. With this comes a healthy mix of new ideas and perspectives that will enable us to continue to be an organization at the forefront of the travel industry.

ABOUT VISIT FRANKLIN Visit Franklin is the public brand of the Williamson County Convention & Visitors Bureau. Visit Franklin is the official destination marketing organization for Franklin and the unique communities of Williamson County, Tennessee. Visit Franklin drives economic growth by promoting travel and tourism assets such as history, music, attractions, entertainment, arts and events to visitors around the world. For more information about Franklin and Williamson County, visit us on the web at VisitFranklin.com.