Home Hotel guest Voco hotels are switching to the Turn Up service

Voco hotels are switching to the Turn Up service

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Premium hotel brand by IHG Hotels & Resorts, hotels is launching a trial of bookable Turn Up rooms following a nationwide survey revealing what guests really want when they stay in a hotel.

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The return service aims to improve the guest experience at voco hotels (pictured above)

Available to book now for stays until May 27, 2022, Turn Up Service Rooms are here to provide a truly bespoke accommodation service to its customers. (picture above)

With one in two respondents respondents agreeing after the pandemic that an accessible and personalized experience is more important than ever, more than two-thirds of travelers placing high quality service above all else when booking where to stay.

Besides, A quarter (24%) of respondents said they crave afternoon tea in bed, while almost a third (30%) wanted hotels to offer late-night comfort food as part of their room service menus. These results all focus on the experiences that today’s travelers crave.

Will Yell, Vice President of Luxury and Upscale Conversion and Affiliate Brands at IHG Hotels & Resorts, said: “Whether it’s craving connections or wanting the unexpected, Voco Turn Up service rooms meet the expectations of today’s travelers when they check into a hotel.”

While a thoughtful and charming approach to guest stays makes voco hotels so unique, we’re also known for doing things a little differently.

The limited-edition services take the existing voco-hosted experience to a whole new level of customer experience, and we look forward to welcoming customers who wish to have tea and cakes in bed or indulge in a midnight feast. with our late-night cravings menu. ”

How will this work?

Guests will be able to book Turn Up service rooms by calling select hotels and will receive a pre-stay connection call that will cover everything from their favorite drinks and snacks upon arrival to scheduling an in-room massage. The services in the three participating voco hotels are as follows:

  • Voco Grand Central Glasgow:

o Favorite drinks and snacks upon arrival

o Access to a library of books at their disposal

o Late night cravings menu

o Nespresso machine in the room with chocolate accord

o Improved relaxing shower/bath experience

o Favorite drinks and snacks upon arrival

o Access to a library of books at their disposal

o Late night cravings menu

o Nespresso machine in the room with chocolate accord

o Improved relaxing shower/bath experience

  • voco St. David’s, Cardiff:

o Favorite drinks and snacks upon arrival

o in-room afternoon tea

o Access to a library of books at their disposal

o Nespresso machine in the room with chocolate accord

o In-room massage/spa treatment ~ additional charges apply

o Improved relaxing shower/bath experience

o Dog walking/pet sitting service

In addition, each hotel has additional exclusive services to demonstrate best-in-class service to meet guest desires.

Turn Up services will be available to guests staying in select rooms at voco Oxford Thames, voco St David’s Cardiff and voco Grand Central, Glasgow until 27 May 2022.