Over the years, when it comes to hotel stays, guests have always expected a clean room and a comfortable bed to sleep on. Over the past 10 years or so, another expectation has joined them: high quality Internet connectivity.
To meet the connectivity expectations of its guests, the newly constructed luxury boutique hotel Hotel Mariposa in Los Angeles turned to Hotel Internet Services for the implementation of high-speed WiFi service for guests.
During construction, the management of the Mariposa Hotel recognized that one of the most important tasks in attracting guests and maintaining a positive reputation for the property was to deploy WiFi services that can accommodate a multitude of devices for guests. while maintaining fast, high-quality connectivity. Once the network implementation process started at the Mariposa Hotel, this included strategically installing Ethernet cabling and state-of-the-art Ruckus access point technology to provide a reliable and high-performance Wi-Fi signal in all areas. hotel areas.
“We live in a world full of technology and constantly changing, so it was a priority for us to have high speed internet,” said Joyce Chu, COO of the Mariposa Hotel. âBy providing high-speed Internet access, we are able to charge a higher rate and provide an even better customer experience. “
She added: âAs a service provider, I always strive to provide a lasting memory for our customers and having high speed internet is so important because internet and technology are an integral part of our daily life and we are connected from so many ways. “
Customers need high speed capability for a number of reasons. âOne of the most common things our customers use high speed internet is to stream shows or movies,â she said. “Another is the music while they work out in the gym or work out in the lobby.”
Chu and hotel guests are happy with the connectivity. âThe high speed internet used by our hotel is not only very fast, but also extremely reliable,â she said. âThe service and connection itself has hardly ever been a problem and even when it does, customer service is very knowledgeable when something does happen.