Home Hotel service Which local businesses prioritize customer service?

Which local businesses prioritize customer service?

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Without knowing what to expect, our local industry has changed direction, made adjustments and demonstrated inspiring ingenuity in the face of the pandemic.

This commitment and belief in helping our community not only survive but thrive will be celebrated at the LeicestershireLive Business Awards, in association with Champions UK plc.

On Thursday September 16, the live awards ceremony will take place at the Maher Center for our local businesses and entrepreneurs to come together. With many awards to be presented, we will all be able to experience excellence on our doorstep.

There are five main sponsors this year: Freeths, Mazars, Janine Edwards Wealth Management, De Montfort University and Diginius. For more information, see the online hub. For tickets contact Michelle Roberts at [email protected]



The Customer Service Excellence Award, sponsored by Mazars, recognizes companies that make customer service a priority in their daily operations. Testimonials and their great methods demonstrate how businesses deliver successful customer service.

Here are the finalists:

Reflex vehicle rental

Reflex Vehicle Hire is a professional mobility partner dedicated to providing customers with the safest vehicles as part of its “Safety as Standard” promise. Designed to meet all requirements, it offers a wide range of modern and reliable vehicles, with delivery throughout the country and 24-hour breakdown assistance.



Bank of Cambridge and Counties

Offering a unique banking experience to help SMEs thrive, Cambridge & Counties Bank offers a range of services including real estate finance, asset finance, vintage car finance and business savings accounts. In 2018, it set itself the goal of becoming the UK’s ‘most human bank’ and the following year 100% of customers were satisfied with the bank’s services.

College Court Hotel and Conference Center

As a premier conference center and hotel, College Court operates 16 versatile meeting rooms as well as a 123-room hotel, restaurant, bar and lounges. Dedicated to creating a home-from-home environment, with an emphasis on the smallest detail, the College Court Conference Center and Hotel is where comfort meets luxury.

Here are the categories for the 2021 LeicestershireLive Business Awards:

Company of the year – Sponsored by Janine Edwards Wealth Management

SME of the year – Sponsored by Smith Partnership

Employer of the Year – Sponsored by Growth Partners plc

Business Entrepreneur of the Year – Sponsored by Morningside Pharmaceuticals

Excellence in Science and Technology – Sponsored by Freeths

Manufacturing Excellence Award – Sponsored by the Samworth brothers

Contribution to the community prize – Sponsored by De Montfort University

Non-profit organization award – Sponsored by BHIB Insurance Brokers

Excellence in Innovation Award – Sponsored by Eileen Richards Recruitment

Family Business of the Year – Sponsored by AXA Santé

Customer Service Excellence Award – Sponsored by Mazars

Apprentice Employer of the Year – Sponsored by William Davis Homes

Excellence in training and development – Sponsored by Futures

International trade and export – Sponsored by Ventola Projects

Small Business Growth and Development Award – Sponsored by Michael Smith Switchgear

Hotel Innovation Award – Sponsored by PPL PRS

The LeicestershireLive Business Awards 2021, in association with Champions UK plc, will take place on Thursday 16 September at the Maher Center. For tickets, please contact Michelle Roberts, [email protected]

Find out more information on the official website: leicestershirelivebusinessawards.co.uk.


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